Privacy Policy

 

Last Updated: 1st August 2025

 

At DwasoGH (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our mobile application, website, or any other digital services (collectively, the “Platform”).

 

By accessing or using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use our services.

 

We may update this Privacy Policy from time to time. You are encouraged to periodically review it. Your continued use of our services after any changes means you accept the revised policy.

 

 

We may collect personal and non-personal data in the following categories:

 

a. Personal Information

 

Information you provide voluntarily such as:

•Full name, email address, phone number

•Delivery address

•Feedback, inquiries, or chat messages

•Data submitted through forms, surveys, contests, or giveaways

 

b. Transaction & Payment Information

 

We collect details of your transactions and orders. Payment details may be processed by third-party payment gateways (e.g., Mobile Money, Slydepay, Paystack). We do not store full credit card numbers or sensitive financial information.

 

c. Device & Usage Data

 

We automatically collect:

•IP address, browser type, device identifiers

•Operating system, access times, and browsing behavior

•App usage patterns (likes, shares, feedback, etc.)

 

d. Geo-location Data

 

We may request access to your real-time location to improve delivery efficiency or customize your user experience.

 

e. Social Media & Third-Party Accounts

 

If you connect with social platforms (e.g., Facebook, Google), we may collect publicly available data from your profile, subject to your permissions.

 

 

We use your information to:

•Process your orders and manage your account

•Deliver products and provide customer support

•Personalize your experience

•Send updates, promotional offers, and newsletters (with your consent)

•Respond to your inquiries and service requests

•Detect and prevent fraud, abuse, or unauthorized access

•Conduct analytics and improve platform performance

•Comply with legal obligations and assist law enforcement

 

All data usage complies with the Data Protection Act, 2012 (Act 843) of Ghana.

 

 

We may share your information in the following situations:

•With Service Providers: Such as couriers, payment processors, and technical support platforms.

•By Law or Legal Obligation: To comply with legal requirements or protect rights and safety.

•Business Transfers: In case of merger, acquisition, or sale of business assets.

•Marketing & Promotions: Only with your prior consent.

•Third-Party Platforms: When you opt-in to features like offer walls, referrals, or social sharing tools.

 

We do not sell your data to third parties.

 

 

We use cookies, web beacons, and tracking pixels to:

•Improve app functionality

•Analyze user behavior

•Serve personalized ads and content

 

You may modify your browser settings to disable cookies, but this may impact your experience.

 

 

We implement appropriate security measures to protect your data. However, no system is 100% secure. While we strive to use best practices, we cannot guarantee absolute protection against unauthorized access or misuse.

 

 

Our platform is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

 

 

You have the right to:

•Access or update your personal data

•Request deletion of your data

•Opt-out of marketing communications

•Withdraw consent for data processing (where applicable)

 

To exercise any of these rights, contact us at the details below.

 

 

At this time, our systems do not respond to DNT signals from browsers due to the lack of an industry standard.

 

 

Our Platform may contain links to external websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

 

 

 

If you have questions or requests regarding this Privacy Policy, please contact us:

 

DwasoGH

Phone: 0242705417

Email: info@dwasogh.com