📜 Terms and Conditions

 

Welcome to the official website of DwasoGH. By using this site, you agree to comply with our Conditions of Use, Privacy Policy, and all related terms, disclaimers, and notices. These policies may differ from those at our physical stores.

 

DwasoGH reserves the right to modify or update these terms at any time without prior notice. By continuing to use this website, you accept any such modifications. If you are not satisfied with the site or these conditions, your only remedy is to stop using it.

 

Any attempt to misuse the site—such as identity misrepresentation, unauthorized buying agents, or fraudulent activity—is strictly prohibited.

 

 

Using the DwasoGH website is at your own risk. We do not guarantee uninterrupted or error-free service and make no warranty regarding the accuracy or completeness of product descriptions or site content.

 

DwasoGH shall not be liable for any damages—direct or indirect—resulting from the use or inability to use the site, including loss of data, errors, system delays, or any other performance issues.

 

 

While we strive for accuracy in our product images, the actual colors you see depend on your screen settings and may differ slightly from the physical product.

 

 

Prices, specs, and availability are subject to change without notice. We reserve the right to cancel any order with errors—even after payment has been processed. In such cases, a full refund will be issued.

 

 

We accept mobile money, bank transfers, and credit/debit cards. Orders are only processed after payment is confirmed. Pre-authorization or immediate deductions may apply based on the payment method.

 

 

Promo codes must be used before their expiry date and cannot be replaced or refunded. If a code’s value exceeds the total order, the balance is forfeited.

 

 

We verify all order details before processing. We may reject or limit any order without explanation. A confirmation message or email does not signify acceptance. Orders may be declined even after confirmation.

 

 

If a purchased item is defective, please return it to our service team with proof of purchase. Back up all data before returning products for servicing. DwasoGH is not responsible for data loss during repairs.

 

Repairs may take 2–3 working days, or up to 7–10 working days if the issue requires advanced servicing.

 

 

At DwasoGH, we provide warranty coverage on all products as follows:

 

•14 Days warranty for Used Products

•30 Days warranty for New Products

 

•Power off or screen not turning on

•Cracked screens

•Water or liquid damage

•Physical damage due to drops or accidents

•Damage from rust, high voltage, or power surges

•Battery-related issues (e.g., not charging or battery dead)

 

Only manufacturer faults not caused by user handling are covered. Warranty becomes void if the device is tampered with, repaired by an unauthorized technician, or altered in any way.

 

 

 

Shipping is paid by the customer for all orders, regardless of amount.

 

Delivery Timelines:

•Accra: Within 1 to 2 hours (Same-day delivery)

•Outside Accra: Within 24 hours via trusted courier services

 

Shipping costs are calculated based on location and will be shown at checkout.

 

 

Orders not yet shipped may be cancelled. Refunds take 10–30 business days and are credited back to the original payment method. Shipped orders cannot be cancelled.

 

 

DwasoGH reserves the right to terminate access to any account at its discretion. You are responsible for any charges or orders made before termination.

 

 

DwasoGH complies with the Consumer Protection Act as governed by the Consumer Protection Agency (CPA) under the Ministry of Trade and Industry. Customers may seek resolution through the CPA in the event of a dispute.